Outix Refunds, Exchanges and Replacement Tickets Policy
- It is your responsibility to carefully review the event and seat section details prior to purchasing a ticket.
- Outix will not issue an exchange or refund for a lost, stolen, undelivered, damaged or destroyed ticket unless:
- Outix can identify the actual seat corresponding to the ticket for that event, or in the case of general admission tickets use reasonable endeavours to identify a general admission ticket and cancel the relevant ticket; and
- in the event that you give Outix a reasonable amount of notice ahead of the event that the ticket has been lost, stolen, damaged or destroyed, Outix will issue a replacement ticket to you for a reasonable administration fee.
A change in personal circumstances does not entitle a ticket holder to return or exchange a ticket.
- Subject to any statutory rights of refund or exchange there is no right to a refund or exchange shall be granted once an event has taken place. For the avoidance of doubt no right to a refund or exchange shall be granted in the instance of adverse weather conditions preventing ticket holder’s attendance at an even.